Refund policy
RETURN & REFUND POLICY
Last updated: 3 October 2026
We want you to love your purchase. If it's not right, we've got you covered.
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RETURN ELIGIBILITY
To be eligible for a return, items must be:
• Unused and unwashed
• In the original packaging
• With all tags still attached
Returns must be initiated within 7 days of delivery. Requests raised after this window cannot be accepted.
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RETURN OPTIONS
We accept returns for:
• Size exchanges
• Store credit
• Refund (as per the conditions below)
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ORDER CANCELLATION & MODIFICATION
You can cancel or modify your order within 12 hours of placing it, as long as it hasn't been dispatched yet.
To do so, contact our support team immediately with your order number. Once your order has been dispatched, the cancellation window closes — you can use our return process instead.
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DAMAGED OR WRONG ITEMS
If your item arrives damaged or you received the wrong product, contact us immediately at tevi.streetwear@gmail.com or call 9309521984 with photos of the item and packaging.
We will arrange a free replacement — no return shipping charges apply for damaged or incorrect items.
Please report damaged or wrong items within 48 hours of delivery so we can resolve it quickly.
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HOW TO START A RETURN
1. Email us at tevi.streetwear@gmail.com or call 9309521984 with your order number and reason for return.
2. Our team will review your request and confirm eligibility within 1–2 business days.
3. Once approved, we'll share return instructions and the pickup/drop-off details.
4. Pack the item securely in its original packaging with tags attached.
5. Once we receive and inspect the item, we'll process your exchange, credit, or refund.
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REFUND TIMELINE
Once your return is received and inspected, we'll notify you of the approval status.
• Approved refunds are processed within 5–7 business days to the original payment method.
• Store credit is issued instantly once the return is approved.
• Exchanges are dispatched once the returned item passes inspection.
Please note: Banks and payment providers may take an additional 3–5 business days to reflect the refund in your account.
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RETURN SHIPPING
• Damaged or wrong items — Free return shipping, arranged by us.
• Size exchanges — Return shipping is borne by the customer unless the error was on our side.
• Refunds — Return shipping is borne by the customer.
We recommend using a trackable courier for all returns. We are not responsible for items lost in transit during return shipping.
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NON-RETURNABLE ITEMS
The following items cannot be returned or exchanged:
• Items that have been worn, washed, or altered
• Items without original tags or packaging
• Items marked as final sale or clearance
• Innerwear, socks, and personal care items (for hygiene reasons)
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CONTACT US
Have a question about a return or refund? We're here to help.
Email: tevi.streetwear@gmail.com
Phone: 9309521984
Support Hours: 7 days a week
Response Time: We aim to reply as quickly as possible — usually within 24 hours.
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This policy is subject to change without prior notice. The version in effect at the time of your order will apply.